Return to Work
24/7 NURSE TRIAGE
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Medical Professional speaks to employee at incident site
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Assesses severity of the medical condition against ability to return to work immediately
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Identifies potential issues and spells out expectations
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Communicates injury information to stakeholders via email
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TARGET RETURN TO WORK TELEPHONIC NURSE
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Establishes the Target Return to Work Date as the primary goal
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Calls the employer to list essential job functions and available modifications
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Calls the physician to discuss abilities (not limitations)
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Connects abilities with job functions; secures physician sign-off for modified work offer
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Calls the employee to explain the modified work offer and makes arrangement with the employer
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FIELD CASE MANAGER FACE TO FACE MEETING WITH INJURED WORKER
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Establishes the Target Return to Work Date as the primary goal
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Employs motivational interviewing techniques found in cognitive behavioral therapy
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Removes excuses and replaces them with reasons to return to gainful employment
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Closed assignment when target return to work is met or case becomes litigated
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120 DAY INTERVENTION
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Craftsman chairs meeting with all stakeholders and Artisan Medical Director
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Leads discussion of circumstances that lead to unsuccessful return to work
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Collectively draws up a new return to work plan and establshes revised target RTW date
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Adjusts plan as necessary if there are changes in case complexity